Which? names Waitrose supermarket of the year - Retail Gazette

Which? names Waitrose supermarket of the year - Retail Gazette

// Waitrose has been named “supermarket of the year” by Which?
// Which? found the grocer to be ahead of rivals in how it handled the Covid-19 crisis
// Separately, Waitrose food & grocery boss Rupert Thomas announces resignation
Waitrose has been awarded the “supermarket of the year” title by consumer group Which?, beating competition from shortlisted rivals Asda, Tesco, Sainsbury’s and Iceland.
The upmarket grocer was recognised for its handling of trade during the Covid-19 pandemic, especially during the panic-buying frenzy that took place in March.
Which? said Waitrose provided customers with a “range of ways to shop” and said it handled the surge in demand during the pandemic really well, especially during lockdown.
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In the weeks leading up to September 1, when its partnership with Ocado came to an end, weekly online orders reportedly averaged 345,000.
Waitrose said it has more than doubled its weekly online delivery slots and click and collect slots from 60,000 to 190,000, and there are plans to further increase its capacity now that it is running its ecommerce business on a standalone basis.
The supermarket chain, owned by John Lewis Partnership, set aside 25 per cent of its online delivery slots for elderly and vulnerable shoppers, while also providing priority access to NHS workers across their stores.
Waitrose also gave additional funding to FareShare and the Trussell Trust to help those in local communities in isolation and facing food insecurity, and to Kitchen Social – a programme which gives young people a safe place to go during the school holidays where they can socialise and receive a free, healthy meal.
“Supermarkets in particular have experienced incredibly turbulent times, first with a surge in demand for key items and then followed by a greater demand for delivery slots, especially ...
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